Freelance Customer/Account Helpdesk Agent
Budget: $10 – $30 USD
Freelance Customer/Account Helpdesk Agent
(Japanese + English Speaker)
We are looking for a customer service-oriented Freelance Account Helpdesk Agents to provide customer service support to our clients in an efficient and accurate manner. You will be considered as the firm’s front liner and will solve clients’ problems and provide support for all assigned areas in designated countries. The goal is to make sure customer value is maintained to the standards set forth by the company.
• Handling customer service queries via email and eventually thru calls in Japanese/English language
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.
Work Set-up:
• Undergo 1-2 weeks Online training during office hours
• Home-Based
• Flexible hours but minimum 4 consecutive hours per day, timing can be discussed
• Paid monthly per number of resolved cases
• No limit on the number of cases to solve ( unlimited earning)
Our Successful Candidates Have:
• Proficiency in Japanese (Speak, read and write)
• Proficiency in English
• Excellent math skills
• Customer service experience
• Basic accounting background is a plus
• Can start immediately
Non-Negotiable Technical requirements:
Minimum:
• Intel Core i5 1.6GHZ
• 8GB RAM
• Windows 10 64-bit or higher
• 10 MBPS internet connection
Recommended:
• Intel Core i5 2.4GHZ or higher
• 16GB RAM or higher
• Windows 10 64-bit or higher
• 25 MBPS internet connection or faster
• Extra monitor
About Account Helpdesk
Our Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!
We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.
(Japanese + English Speaker)
We are looking for a customer service-oriented Freelance Account Helpdesk Agents to provide customer service support to our clients in an efficient and accurate manner. You will be considered as the firm’s front liner and will solve clients’ problems and provide support for all assigned areas in designated countries. The goal is to make sure customer value is maintained to the standards set forth by the company.
• Handling customer service queries via email and eventually thru calls in Japanese/English language
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.
Work Set-up:
• Undergo 1-2 weeks Online training during office hours
• Home-Based
• Flexible hours but minimum 4 consecutive hours per day, timing can be discussed
• Paid monthly per number of resolved cases
• No limit on the number of cases to solve ( unlimited earning)
Our Successful Candidates Have:
• Proficiency in Japanese (Speak, read and write)
• Proficiency in English
• Excellent math skills
• Customer service experience
• Basic accounting background is a plus
• Can start immediately
Non-Negotiable Technical requirements:
Minimum:
• Intel Core i5 1.6GHZ
• 8GB RAM
• Windows 10 64-bit or higher
• 10 MBPS internet connection
Recommended:
• Intel Core i5 2.4GHZ or higher
• 16GB RAM or higher
• Windows 10 64-bit or higher
• 25 MBPS internet connection or faster
• Extra monitor
About Account Helpdesk
Our Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!
We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.