Sales & Retention Agent – Bilingual (English)

I need a high-performing Retention Agent who can effectively identify customer needs, promote our products or services, and ensure successful sales and/or retentions. The agent will handle both inbound and outbound interactions, focusing on delivering excellent customer experiences while meeting quality and productivity standards. The candidate must be fluent in English and have strong communication and persuasion skills.

Key Responsibilities:
Engage with customers through inbound and outbound calls.
Understand customer needs and offer tailored solutions.
Retain clients through persuasive communication and service excellence.
Meet established sales, retention, and service quality targets.

Ideal Candidate:
Fluent in English, with excellent verbal and written communication skills.
Demonstrates strong persuasion and negotiation abilities.
Has a proactive mindset and thrives in a team environment.
Previous experience in retention or sales roles is preferred.
Comfortable working in fast-paced, goal-driven settings.

Skills and Experience:
Experience in sales or retention, preferably in a contact center environment.
Strong interpersonal and problem-solving skills.
Ability to manage objections and handle challenging conversations with confidence.
Results-oriented with a customer-centric approach.