Bilingual Help Desk -Japanese/English Bilingual :US only.
Budget: $25 – $50 USD
Two shifts: 8 00am - 5 00pm or 11 00am – 8 00pm (Monday – Friday). Scheduled flextime may be available if coordinated with the supervisor. Some amount of flex time or overtime will be required to meet business needs. Scheduled weekend work will also be required from time-to-time to meet business needs.
General Description:
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Responsibilities for all functional team members:
Interface with customer to clarify requirements and problem
Staging / testing of customerʼs application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues. Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application document in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.
General Description:
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
Responsibilities for all functional team members:
Interface with customer to clarify requirements and problem
Staging / testing of customerʼs application updates and bug-fixes.
Troubleshoot / diagnose the application issues.
Work with end users and other support departments to define, reproduce and countermeasure issues. Ability to create / maintain standardized processes.
Support emergency application changes or business requests.
Create detailed / clear documentation & problem reports.
Daily time management and accurate time reporting.
Translate system and application document in both English and Japanese.
Provide off-hours support as needed, both onsite & remotely.