Bilingual Medical Outreach & Scheduling Assistant

Our practice needs a fluent English-Spanish assistant who can confidently speak with patients over the phone, secure new appointments, and place follow-up bookings in our scheduling system. All outreach is done by live calls—no email or texting—so clear pronunciation, active listening, and a warm bedside manner are essential.

Day-to-day work will include:
• Calling patients from a provided list to arrange initial visits
• Entering confirmed dates and times directly into our calendar tool
• Re-contacting recent patients to schedule required follow-up appointments
• Updating call notes so our clinical team can track each interaction

Acceptance criteria for each shift:
1. Call log uploaded (attempts, outcomes, next steps)
2. All booked slots visible in the shared schedule before sign-off
3. Patient data handled in line with HIPAA guidelines

Experience with any standard medical electronic health records is welcome; Steady weekly hours are available once we verify call quality during an initial trial.