Incident Management Policy Development and Implementation
Budget: €750 – €1,500 EUR
I need an experienced Incident Manager to create a comprehensive Incident Management policy from the ground up. This policy should be implemented on the Incident.io platform and be suitable for adoption by all teams with services requiring On-call coverage.
Key responsibilities include:
- Defining a standard incident process
- Developing standard playbook formats
- Establishing a post-mortem review process
- Creating on-call operating procedures (including rotation, onboarding, and health reviews)
The ideal candidate would also guide teams on effective communication practices during and post-incidents. This would involve leveraging current channels such as Slack, JIRA, and Email, and defining roles for on-call teams (e.g., incident commanders, escalation paths).
Key responsibilities include:
- Defining a standard incident process
- Developing standard playbook formats
- Establishing a post-mortem review process
- Creating on-call operating procedures (including rotation, onboarding, and health reviews)
The ideal candidate would also guide teams on effective communication practices during and post-incidents. This would involve leveraging current channels such as Slack, JIRA, and Email, and defining roles for on-call teams (e.g., incident commanders, escalation paths).