Email Campaign exprt
Budget: $30 – $250 CAD
European Spa - Review Invitation Campaign Details
Client Approval
Please review and approve the following settings and message templates. Settings (bullet
points) can be changed. We recommend the current settings for optimal results.
Campaign Settings
Invitations will be sent between:
● 9am and 7pm
● Monday through Saturday
Customers will be entered into only one Review Invitation Campaign per:
● 90 days
Customers can be entered into more than one Review Invitation Campaign per:
● Therapist
● Within 90 days
First messages will be sent:
● immediately after being entered into the campaign
● Email #1 and Text #1
Reminder text message will be sent:
● 24 hours after previous contact
● Text #2
Reminder email message will be sent:
● 48 hours after previous contact
● Email #2
Once the customer clicks on ‘Click to Give Feedback’ button they will no longer receive further
messages.
Messages
Email 1 - Invitation
Email 2 - Reminder
Text #1 - Review Invitation
Each text sent has a 160 character limit. This text uses 153 characters.
{{first_name}} - it would mean a lot to get feedback on your latest experience. It only
takes 2 min. Start here: {{review_us_lp}} - RMT, Stephanie Reist
Text #2 - Reminder
Each text sent has a 160 character limit. This text uses 148 characters.
{{first_name}} - your opinion is important to us. Please take 2 minutes to review us. Start
here: {{review_us_lp}} Thanks :) - RMT, Stephanie Reist
Review Us Landing Page https://go.repalchemy.com/european-spa
Once your customer clicks the feedback button they will be taken to this landing page.
Positive Feedback
If the customer clicks the positive feedback button they will see the following where they will be
prompted to pick from a few review listings to leave their feedback publicly.
Negative Feedback
If the customer clicks the negative feedback button they will see the following where they can
express their concerns. The private message comes directly to the email designated in the
settings ( They can still leave a negative review publically.
However, this approach greatly reduces the number of negative reviews that are posted publicly
and gives you the opportunity to address the issue.
Client Approval
Please review and approve the following settings and message templates. Settings (bullet
points) can be changed. We recommend the current settings for optimal results.
Campaign Settings
Invitations will be sent between:
● 9am and 7pm
● Monday through Saturday
Customers will be entered into only one Review Invitation Campaign per:
● 90 days
Customers can be entered into more than one Review Invitation Campaign per:
● Therapist
● Within 90 days
First messages will be sent:
● immediately after being entered into the campaign
● Email #1 and Text #1
Reminder text message will be sent:
● 24 hours after previous contact
● Text #2
Reminder email message will be sent:
● 48 hours after previous contact
● Email #2
Once the customer clicks on ‘Click to Give Feedback’ button they will no longer receive further
messages.
Messages
Email 1 - Invitation
Email 2 - Reminder
Text #1 - Review Invitation
Each text sent has a 160 character limit. This text uses 153 characters.
{{first_name}} - it would mean a lot to get feedback on your latest experience. It only
takes 2 min. Start here: {{review_us_lp}} - RMT, Stephanie Reist
Text #2 - Reminder
Each text sent has a 160 character limit. This text uses 148 characters.
{{first_name}} - your opinion is important to us. Please take 2 minutes to review us. Start
here: {{review_us_lp}} Thanks :) - RMT, Stephanie Reist
Review Us Landing Page https://go.repalchemy.com/european-spa
Once your customer clicks the feedback button they will be taken to this landing page.
Positive Feedback
If the customer clicks the positive feedback button they will see the following where they will be
prompted to pick from a few review listings to leave their feedback publicly.
Negative Feedback
If the customer clicks the negative feedback button they will see the following where they can
express their concerns. The private message comes directly to the email designated in the
settings ( They can still leave a negative review publically.
However, this approach greatly reduces the number of negative reviews that are posted publicly
and gives you the opportunity to address the issue.