Ecommerce Email & Data Specialist
Budget: ₹12,500 – ₹37,500 INR
I run a growing e-commerce brand that receives a steady stream of customer emails each day and relies on data-driven decisions to stay ahead. I’m looking for someone who can take full ownership of our custom email server inbox while also safeguarding and making sense of the customer data that flows through it.
Day to day you’ll be answering support queries, making sure every order confirmation or shipping update goes out accurately and on time, and scheduling the occasional promotional blast without clogging inboxes or hurting deliverability. Because all messages sit on our own server, you should be comfortable working outside the usual Gmail or Outlook interfaces and know how to troubleshoot basic server-side quirks if they pop up.
On the data side, I’ll lean on you to turn raw customer information into clear weekly reports—conversion rates, refund trends, campaign performance, the metrics that help us spot issues early and double-down on what works. Just as important, every record must stay secure and compliant with GDPR/CCPA standards, so an eye for privacy best practices is essential.
Deliverables I need from you:
• Inbox managed daily with <24-hour response time to all customer support emails
• Order confirmations, shipping notices, and marketing campaigns sent error-free and on schedule
• Weekly analytics report (CSV + concise summary) highlighting actionable insights
• Documentation of data-security measures you’ve implemented or maintained
If you’re comfortable juggling customer conversations, email marketing, and data analysis—while keeping security front and center—I’d love to hear how you can help streamline this critical part of our operation.
Day to day you’ll be answering support queries, making sure every order confirmation or shipping update goes out accurately and on time, and scheduling the occasional promotional blast without clogging inboxes or hurting deliverability. Because all messages sit on our own server, you should be comfortable working outside the usual Gmail or Outlook interfaces and know how to troubleshoot basic server-side quirks if they pop up.
On the data side, I’ll lean on you to turn raw customer information into clear weekly reports—conversion rates, refund trends, campaign performance, the metrics that help us spot issues early and double-down on what works. Just as important, every record must stay secure and compliant with GDPR/CCPA standards, so an eye for privacy best practices is essential.
Deliverables I need from you:
• Inbox managed daily with <24-hour response time to all customer support emails
• Order confirmations, shipping notices, and marketing campaigns sent error-free and on schedule
• Weekly analytics report (CSV + concise summary) highlighting actionable insights
• Documentation of data-security measures you’ve implemented or maintained
If you’re comfortable juggling customer conversations, email marketing, and data analysis—while keeping security front and center—I’d love to hear how you can help streamline this critical part of our operation.