E-commerce Email Support Assistant

I need an extra pair of hands inside my Zoho Mail inbox to keep our online store’s customers happy. On an average day we see between 1 – 50 incoming messages that need clear, friendly replies—no live chat or phone work, strictly email.

Here’s what I’m expecting:
• Log in to our dedicated Zoho Mail account once or twice daily (I’ll provide credentials and templates).
• Craft personalised answers for order-status questions, product queries, refund or return requests and the occasional “where’s my parcel?” follow-up, using our tone of voice.
• Tag or forward anything that needs my direct attention so nothing slips through the cracks.
• Maintain a 24-hour response time; quicker is even better.

If you already know your way around Zoho Mail and have solid written English, we should be a great fit. I’ll start you off with a short onboarding guide and sample replies so you can hit the ground running.