Shopify Email Support Agent

I need help clearing and replying to all customer emails that arrive in my Outlook inbox for my Shopify store. Most messages revolve around three topics—order status and tracking, product information, and returns or refunds—so you’ll need to be comfortable navigating the Shopify admin to pull order details, create return labels, and process refunds when appropriate.

Turn-around time is key. I aim for every customer to receive a friendly, accurate response within 24 hours (ideally sooner), and I’d like the inbox back to zero at the end of each workday. All replies must be sent from my branded Outlook address; I’ll give you login credentials and a set of saved response templates to get you started.

Deliverables
• Daily inbox management and response for order status, product questions, and return/refund requests
• Correct documentation inside Shopify (order notes, refund confirmations, tracking updates)
• A brief end-of-day summary highlighting any escalations or unusual issues

If you’re already familiar with Shopify’s order, fulfillment, and refund flows, this should be a smooth fit. Let me know your availability and how soon you can start.