Outlook Email Support Assistant
Budget: $15 – $25 USD
I’m ready to hand over day-to-day customer email support so I can focus on product development. All messages come through Outlook, and I’d like every customer to receive a clear, friendly reply within 12 hours. You’ll work inside my existing folders and canned-response templates, refining or adding to them when necessary and flagging any edge-case issues for me.
Your core responsibilities are simple but vital:
• Monitor the shared Outlook inbox during business hours
• Draft and send accurate, polite replies that align with our tone guide
• Tag, archive, or escalate messages so nothing slips through the cracks
• Summarize the day’s activity in a short report (volume handled, questions that require my input, recurring themes)
I’ll provide brand guidelines, access credentials, and a short Zoom walkthrough of our current workflow. Consistent turnaround times and an eye for detail will be the key acceptance criteria for each week’s work.
Your core responsibilities are simple but vital:
• Monitor the shared Outlook inbox during business hours
• Draft and send accurate, polite replies that align with our tone guide
• Tag, archive, or escalate messages so nothing slips through the cracks
• Summarize the day’s activity in a short report (volume handled, questions that require my input, recurring themes)
I’ll provide brand guidelines, access credentials, and a short Zoom walkthrough of our current workflow. Consistent turnaround times and an eye for detail will be the key acceptance criteria for each week’s work.