Join our support team
Budget: $8 – $15 USD
We’re looking for smart, reliable, self-starters to join our growing team of support members at Makrwatch. Our company vision is to create unique career and financial opportunities for hundreds of thousands of content creators around the world, regardless of their location.
Our support team consists of a growing number of remote workers from around the world who have helped us scale our operations to date. You will be working with a friendly, fast-paced team of high performers helping them to execute daily tasks to help grow our business.
We will give you very clear instructions, set clear expectations, help provide clarity and feedback if needed, and provide you with access to different tools to help you do your work. Plus, we are a very organized and efficient team, and have a perfect track record of paying both creators and contractors on time. We never compromise on this!
What we expect from you is:
- A commitment of at least 4 hours per day excluding weekends (this is subject to change but we will communicate our needs in advance) - we have no definitive end date in mind but will regularly review to decide if we want to continue working together.
- Reliability - you stick to your commitments, show up on time, and deliver on your tasks, consistently
- Flexibility - we would also appreciate some level of flexibility in the case that more unexpected work crops up and we need more time from you. This will always be tracked and compensated, of course.
- Excellent communication - we will give you autonomy to complete your tasks but expect frequent and clear communication on your progress, roadblocks and questions.
In this role, you will be communicating directly with hundreds of content creators on YouTube and possibly more. You must have excellent communication & writing skills, attention to detail, be very organized and good at managing your time.
You must be a fluent English speaker, and already have good infrastructure to conduct your work - ie: a fast computer or laptop that can run several programs at the same time. Good excel skills are also a plus!
Some of your responsibilities will include:
Email Communication/Organization:
- Reaching out to a large number of creators for the first time to elicit a response - we will provide templates for you.
- Sending follow up emails to help us ensure creators sign their contracts
- Helping us send ‘rejection’ emails to creators that are not a good fit for a campaign
Classifying Data:
- Going through list of creators and helping us classify them as a good fit for our clients or not - we will provide the criteria so you can make this decision
Operations & Processes:
- Completing ad-hoc supporting tasks such as helping us collect creators’ address details to ship them products, helping us create tracking links for creators to add to their videos, ensuring promotion codes are working and active, verifying if a creator has published their video on time.
Sourcing Leads:
- Sourcing new creators for us to reach out to
- Helping us find alternative ways to contact a creator that has no email in their YouTube channel (e.g Instagram, LinkedIn, etc)
Video Reviews:
- Reviewing creators’ videos to ensure they comply with certain guidelines
Tracking Metrics:
- Monitor and track the quantity of emails sent, creators found or other similar metrics
Progress Reports:
- Daily debriefing on your progress, challenges, roadblocks, questions and time spent per task category
Team Alignment:
- Working with our internal team and having quick calls for feedback and alignment
- Communicate on your availability in advance as much as possible
If this varied role sounds like something you would be interested, please send us your hourly rate and examples of your work. If you can provide a flat fee for a set number of hours, please let us know.
We would love to know why you would like to work with us, your availability and any other relevant details.
Our support team consists of a growing number of remote workers from around the world who have helped us scale our operations to date. You will be working with a friendly, fast-paced team of high performers helping them to execute daily tasks to help grow our business.
We will give you very clear instructions, set clear expectations, help provide clarity and feedback if needed, and provide you with access to different tools to help you do your work. Plus, we are a very organized and efficient team, and have a perfect track record of paying both creators and contractors on time. We never compromise on this!
What we expect from you is:
- A commitment of at least 4 hours per day excluding weekends (this is subject to change but we will communicate our needs in advance) - we have no definitive end date in mind but will regularly review to decide if we want to continue working together.
- Reliability - you stick to your commitments, show up on time, and deliver on your tasks, consistently
- Flexibility - we would also appreciate some level of flexibility in the case that more unexpected work crops up and we need more time from you. This will always be tracked and compensated, of course.
- Excellent communication - we will give you autonomy to complete your tasks but expect frequent and clear communication on your progress, roadblocks and questions.
In this role, you will be communicating directly with hundreds of content creators on YouTube and possibly more. You must have excellent communication & writing skills, attention to detail, be very organized and good at managing your time.
You must be a fluent English speaker, and already have good infrastructure to conduct your work - ie: a fast computer or laptop that can run several programs at the same time. Good excel skills are also a plus!
Some of your responsibilities will include:
Email Communication/Organization:
- Reaching out to a large number of creators for the first time to elicit a response - we will provide templates for you.
- Sending follow up emails to help us ensure creators sign their contracts
- Helping us send ‘rejection’ emails to creators that are not a good fit for a campaign
Classifying Data:
- Going through list of creators and helping us classify them as a good fit for our clients or not - we will provide the criteria so you can make this decision
Operations & Processes:
- Completing ad-hoc supporting tasks such as helping us collect creators’ address details to ship them products, helping us create tracking links for creators to add to their videos, ensuring promotion codes are working and active, verifying if a creator has published their video on time.
Sourcing Leads:
- Sourcing new creators for us to reach out to
- Helping us find alternative ways to contact a creator that has no email in their YouTube channel (e.g Instagram, LinkedIn, etc)
Video Reviews:
- Reviewing creators’ videos to ensure they comply with certain guidelines
Tracking Metrics:
- Monitor and track the quantity of emails sent, creators found or other similar metrics
Progress Reports:
- Daily debriefing on your progress, challenges, roadblocks, questions and time spent per task category
Team Alignment:
- Working with our internal team and having quick calls for feedback and alignment
- Communicate on your availability in advance as much as possible
If this varied role sounds like something you would be interested, please send us your hourly rate and examples of your work. If you can provide a flat fee for a set number of hours, please let us know.
We would love to know why you would like to work with us, your availability and any other relevant details.