Indonesian Email Support Needed
Budget: $250 – $750 USD
I’m looking for someone who can take full ownership of our customer email queue for the Indonesian-language version of our website. Every message has to be answered promptly, clearly, and in a friendly tone that reflects our brand. You’ll work exclusively in Bahasa Indonesia, handling questions about orders, basic troubleshooting, and general information.
All interactions happen through email—no phone or live-chat channels—so strong written communication is essential. The entire workflow is managed on our website’s built-in ticket system; if you’ve used tools like Zendesk, Freshdesk, or similar, you’ll feel right at home, but I can train you if needed.
What I need from you
• Daily monitoring of the inbox during agreed-upon hours
• Accurate, well-formatted replies in native-level Bahasa Indonesia
• Escalation of complex or sensitive issues to me within the same business day
• A short end-of-week summary highlighting common questions or any recurring problems
If you’re meticulous, responsive, and genuinely enjoy helping customers, I’d love to hear how soon you can start and what time zone you prefer to cover.
All interactions happen through email—no phone or live-chat channels—so strong written communication is essential. The entire workflow is managed on our website’s built-in ticket system; if you’ve used tools like Zendesk, Freshdesk, or similar, you’ll feel right at home, but I can train you if needed.
What I need from you
• Daily monitoring of the inbox during agreed-upon hours
• Accurate, well-formatted replies in native-level Bahasa Indonesia
• Escalation of complex or sensitive issues to me within the same business day
• A short end-of-week summary highlighting common questions or any recurring problems
If you’re meticulous, responsive, and genuinely enjoy helping customers, I’d love to hear how soon you can start and what time zone you prefer to cover.