Home & Garden Store Email Support
Budget: $15 – $25 USD
I run an online shop focused on home-and-garden products and I need reliable help keeping our inbox organised and our customers happy. All communication flows through Gmail, so you must be comfortable working inside that environment—using labels, filters, and canned replies to keep everything tidy and on-brand.
Daily work centres on three areas:
• Responding to customer inquiries – typical questions include product dimensions, shipping times, and care instructions. Replies should be friendly, clear, and consistent with our tone.
• Processing and typing orders – when customers email purchase selections, you’ll enter the details exactly as provided into our order sheet and follow the workflow I’ll share.
• Managing email newsletters – each month you’ll draft a short promotional newsletter featuring new arrivals or seasonal tips, then schedule the send through Gmail’s integrated tool set.
You’ll receive a concise SOP for each task and I’m available for quick clarifications. Accuracy, good written English, and prompt same-day turnaround during business hours are essential.
Daily work centres on three areas:
• Responding to customer inquiries – typical questions include product dimensions, shipping times, and care instructions. Replies should be friendly, clear, and consistent with our tone.
• Processing and typing orders – when customers email purchase selections, you’ll enter the details exactly as provided into our order sheet and follow the workflow I’ll share.
• Managing email newsletters – each month you’ll draft a short promotional newsletter featuring new arrivals or seasonal tips, then schedule the send through Gmail’s integrated tool set.
You’ll receive a concise SOP for each task and I’m available for quick clarifications. Accuracy, good written English, and prompt same-day turnaround during business hours are essential.