Filipina VA for Customer Support

I manage a small but growing online business and need a reliable Filipina virtual assistant to become the friendly voice our customers hear first. Your entire focus will be customer support across three channels—email, phone, and live chat—during Philippine daytime hours.

Each day you’ll open the shared inbox, answer presales questions, track orders, troubleshoot simple issues, and escalate anything complex to me. Incoming calls arrive through our VOIP line; you’ll pick them up, log the conversation, and create follow-up tickets when needed. Live-chat messages pop up in your browser with canned responses you can refine over time. We’ll decide on the final help-desk platform together, so familiarity with Zendesk, Freshdesk, or Intercom will make onboarding smoother.

Deliverables
• All email, phone, and chat queues cleared by shift-end with no inquiry waiting more than one business day for a response.
• Brief daily summary highlighting common issues and any tickets escalated.
• Customer records accurately updated inside the CRM.

If you write and speak excellent English, enjoy helping people, and have at least a 10 Mbps connection plus a clear headset, I’m excited to see how you can support our customers and grow with our team.