Email Support for Gym Operations

I run two 24-hour gym sites and need someone to assist with email responses at the end of the working day, UK time, Monday to Friday. The role will involve working for a total of 5 hours a week. Email is our key form of inquiry, and about 50% of the emails we receive are FAQs, for which we will provide fully detailed templates with exact responses. The rest of the inquiries will require some interaction with our member database, which will include upgrading or downgrading memberships, changing prices, and problem solving.

Key Responsibilities:
- Respond to FAQs using provided templates
- Interact with our member database to assist with various requests

Ideal Skills and Experience:
- Previous experience in customer service or email handling
- Familiarity with managing member databases
- Problem-solving skills
- Ability to work during specified UK time hours
- Comfortable with following provided templates and guidelines