Email Deliverability Issues
Budget: $50 – $125 USD
1. Various internet providers are flagging our server as spam and totally blocking us, and some are labeling them as spam. I’m not sure if this is because automated emails are going out from our server or if there is something wrong with the email authentication settings in our email campaign service at ZOHO.
2. Numerous automatic emails are not being delivered to recipients. Customers are not getting their order confirmation emails and the shipping emails (when we print a shipping label from tracking@), proofing system emails (when we request images from customers, when we upload a proof for customers, and reminder emails proofs@). We are receiving most of our automated emails to our domain emails such as sales, purchase orders etc.
3. The Forgot Password emails from info@ with a temporary password are not arriving to customers.
4. Some emails were previously going through SendGrid (no longer paying for this) to limit rejection, and this may be the cause for the issues. We also have an account with Spam Hero which is used to filter incoming spam. Should we send the automated emails through Spam Hero or a different service?
I need help to resolve these issues or to set up something new.
There are numerous other small issues I need resolved, and also want to work on some other projects when this is done.
2. Numerous automatic emails are not being delivered to recipients. Customers are not getting their order confirmation emails and the shipping emails (when we print a shipping label from tracking@), proofing system emails (when we request images from customers, when we upload a proof for customers, and reminder emails proofs@). We are receiving most of our automated emails to our domain emails such as sales, purchase orders etc.
3. The Forgot Password emails from info@ with a temporary password are not arriving to customers.
4. Some emails were previously going through SendGrid (no longer paying for this) to limit rejection, and this may be the cause for the issues. We also have an account with Spam Hero which is used to filter incoming spam. Should we send the automated emails through Spam Hero or a different service?
I need help to resolve these issues or to set up something new.
There are numerous other small issues I need resolved, and also want to work on some other projects when this is done.