Email Customer Service VA
Budget: $15 – $25 USD
I need day-to-day customer enquiries handled promptly and professionally through Gmail. The role is limited to email support only—no chat or phone at this stage—so your focus will be keeping the inbox tidy, replying with the right tone, and flagging any specialised issues that need my direct input.
Typical flow:
• Check the Gmail inbox at agreed intervals
• Reply to new messages using my existing templates or drafting clear answers when no template exists
• Tag, archive, or forward emails so nothing slips through the cracks
• Summarise recurring questions or concerns so we can update FAQs and templates
You should already be comfortable navigating Gmail’s labels, filters, canned responses, and search operators. A friendly writing style, solid grammar, and the discipline to keep response times low are essential.
Deliverables are simple: maintain an organised Gmail inbox and ensure every customer email receives a helpful, on-brand response within the agreed timeframe.
Typical flow:
• Check the Gmail inbox at agreed intervals
• Reply to new messages using my existing templates or drafting clear answers when no template exists
• Tag, archive, or forward emails so nothing slips through the cracks
• Summarise recurring questions or concerns so we can update FAQs and templates
You should already be comfortable navigating Gmail’s labels, filters, canned responses, and search operators. A friendly writing style, solid grammar, and the discipline to keep response times low are essential.
Deliverables are simple: maintain an organised Gmail inbox and ensure every customer email receives a helpful, on-brand response within the agreed timeframe.