Customer services representative Polish
Budget: €12 – €18 EUR
We are an online shop viatempia.com, viatempia.pl, specializing in vintage wines. We are looking for a team player for a long-term collaboration.
The Customer Services Representative will be responsible for handling email and phone inquiries related to product inquiries, complaints, and returns. The position requires excellent communication skills, attention to detail, and the ability to resolve customer issues in a timely and professional manner. The ideal candidate will have a positive attitude, be a good listener, and have a passion for delivering exceptional customer service.
We are looking for someone to cover for vacation or sick leave of a colleague in customer service or to support during peak times.
Responsibilities:
- Respond to customer inquiries via email and phone in a timely and professional manner.
- Process returns and refunds according to company policies.
- Address and resolve customer complaints and issues related to product quality, delivery, and other concerns.
- Communicate effectively with warehouse staff, to address issues related to incomplete orders, missing items in stock, wine spills, sizing issues, incorrect engraving format, and shipping issues.
- Monitor and track the status of incomplete orders and provide updates to customers.
- Assist with order entry, tracking, and shipment.
- Collaborate with other members of the customer support team to ensure consistent and accurate customer service.
Requirements:
- Excellent written and verbal communication skills in PL (Polish market) an EN (in internal team).
- Strong problem-solving and analytical skills.
- Ability to multi-task and positive attitude for technologies (Slack, Asana, Google Workspace)
The Customer Services Representative will be responsible for handling email and phone inquiries related to product inquiries, complaints, and returns. The position requires excellent communication skills, attention to detail, and the ability to resolve customer issues in a timely and professional manner. The ideal candidate will have a positive attitude, be a good listener, and have a passion for delivering exceptional customer service.
We are looking for someone to cover for vacation or sick leave of a colleague in customer service or to support during peak times.
Responsibilities:
- Respond to customer inquiries via email and phone in a timely and professional manner.
- Process returns and refunds according to company policies.
- Address and resolve customer complaints and issues related to product quality, delivery, and other concerns.
- Communicate effectively with warehouse staff, to address issues related to incomplete orders, missing items in stock, wine spills, sizing issues, incorrect engraving format, and shipping issues.
- Monitor and track the status of incomplete orders and provide updates to customers.
- Assist with order entry, tracking, and shipment.
- Collaborate with other members of the customer support team to ensure consistent and accurate customer service.
Requirements:
- Excellent written and verbal communication skills in PL (Polish market) an EN (in internal team).
- Strong problem-solving and analytical skills.
- Ability to multi-task and positive attitude for technologies (Slack, Asana, Google Workspace)