US Customer Service Representative

The role covers day-to-day customer support for my business, with a strong focus on professionalism and clear communication. You will handle both emails and phone calls—outbound as well as inbound—acting as the first point of contact for every customer touch-point.

Core responsibilities include resolving complaints quickly and accurately, processing orders from first inquiry through confirmation, and keeping concise records of each interaction. Bid-related emails arrive throughout the day, so timely, well-written replies are essential. When calls come in, you’ll gather the details, answer questions, or place follow-up calls to close any information gaps.

Because the position is remote yet customer-facing, I’m only accepting candidates based in the United States who can align with standard U.S. business hours. A fixed monthly salary is provided; once hired, we’ll agree on the exact figure and payment schedule.

If you have a calm phone manner, polished email writing skills, and the discipline to manage both complaint resolution and order processing without supervision, I’d like to hear from you.