Customer Service Executive – Call & Email Support (UK Shift)

Location: Remote (India only – Mandatory)

Shift Timing: 1:30 PM IST – 9:30 PM IST

Pay Range: $2-$2.5 per hour

Job Description:

We are looking for a dedicated and experienced Customer Service Executive from India to handle both inbound & outbound calls and email support for our e-commerce operations. The ideal candidate must have an excellent British accent and the ability to handle back-to-back calls while providing a high level of customer satisfaction.

Key Responsibilities:

Handle incoming and outgoing customer calls in a professional manner.

Manage and respond to customer emails promptly and accurately.

Provide product information, process orders, and resolve customer issues effectively.

Attend live training sessions on Microsoft Teams to understand workflows and tools.

Maintain a high standard of communication with a clear British accent.

Work in a fast-paced environment with continuous call handling.

Requirements:

Mandatory: Based in India.

Mandatory: Willing to work UK shift (1:30 PM IST – 9:30 PM IST).

Mandatory: Good British accent.

Mandatory: Comfortable handling back-to-back calls.

Minimum 2 years of experience in customer service (preferably in e-commerce).

Strong verbal and written communication skills in English.

Familiarity with e-commerce platforms and processes.

Ability to multitask and work independently.

Training:

You must be available for live training sessions via Microsoft Teams to learn processes and tools before starting.

If you meet all the above criteria and are ready to deliver top-notch service, apply now with your updated resume and a short audio sample of your voice for accent evaluation.