Conversational B2B Email Assistant

I run a B2B operation and my client communication happens entirely through a web-based mail interface. I’m looking for reliable help to keep that inbox running smoothly and ensure every prospect or customer receives a timely, friendly reply in a conversational tone.

Here’s what I’ll count on you to handle each business day:

• Send scheduled or ad-hoc emails from my webmail account, using templates or brief notes I provide
• Triage incoming messages, flag anything that needs my attention and file the rest into the correct folders so nothing slips through the cracks
• Draft quick conversational responses when the answer is obvious from our guidelines, otherwise leave a short note for me to follow up

A quick chat at the start will get you up to speed on our products, tone and folder structure. Fluent written English, solid judgement on when to escalate, and strict respect for confidentiality are non-negotiable. If you’ve previously managed B2B inboxes with webmail, let me know your approach and the typical response times you achieved.