US & Canada Chat Support

My physical-arts and interior brand is growing fast online, which means every visitor expects real-time answers that feel personal and local. I need a remote team based in the United States or Canada to own our customer service across three channels—live chat on the website, direct messages on our social platforms, and traditional email—so every inquiry is met with the same friendly, design-savvy voice that greets clients in our studio.

The day-to-day work is straightforward: greet shoppers, clarify order details, track shipping questions, and pass complex design or technical issues to the in-house specialists. Response times during coverage hours should stay under five minutes for live chat and under one hour for social and email. Weekly you’ll send me a short metric summary so I can see volumes, common questions, and any trends worth addressing.

Please attach a detailed project proposal that outlines:
• Team size and the names (or roles) of the agents you would assign
• Coverage hours you can guarantee in Eastern Time
• The software you prefer for chat consolidation, ticketing, and reporting
• Onboarding needs, including any templates or knowledge-base access you require
• Your hand-off process for escalations to our design team

If you already support lifestyle or interior brands, mention it—industry fluency will help you sound authentic from day one.