Bilingual Email Support Needed

I am seeking a proficient bilingual (Hindi-English) email support specialist to handle customer emails for our business. The role involves managing inquiries, complaints, and order issues, ensuring that each email is addressed promptly and effectively.

Key Requirements:
- Fluent in both Hindi and English, with excellent written communication skills in both languages.
- Experience in handling customer inquiries, complaints, and order-related issues.
- Ability to prioritize emails based on urgency, ensuring high-priority issues are addressed first.
- Familiarity with using Freshdesk for managing customer support emails.

Ideal Skills and Experience:
- Previous experience in a customer support role, particularly in a bilingual environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Excellent organizational skills to manage and prioritize a high volume of emails.
- Ability to work independently and as part of a team to provide exceptional customer service.

If you have a passion for helping customers and the skills to manage a dynamic email support environment, I would love to hear from you!