Administration - Send simple forms using our program to builders

We have an email address specifically setup for builders to send us form requests to be completed. I need someone that can read these emails, look up the address in our online computer system and then send forms back to the builders for their compliance. The forms are pre-filled and can be completed via some simple check boxes. We just need someone checking that the address is valid, that the products have been installed and manage the inbox of the emails so that we know which forms are outstanding.