Power Supply Repair Specialist Needed
Budget: $15 – $25 USD
Location: USA
ITECH Electronics is looking for an Instrument Technical Support Engineer based in USA responsible for providing high-level technical support, assisting customers in resolving technical issues with instruments and equipment, and ensuring customer satisfaction. This position requires close collaboration with customers, sales teams, and R&D teams to ensure the effective operation of products and customer satisfaction.
Your Responsibilities :
1. Technical Support
• Provide remote and on-site technical support, resolving issues that customers encounter when using instruments and equipment.
• Ensure prompt responses and solutions to customer issues to maintain high levels of customer satisfaction.
• Create detailed technical documents and reports to record and track issues and solutions.
• Assist customers with equipment maintenance, calibration, and upgrades.
2. Training and Education
• Provide product training to customers, ensuring they can use and maintain the instruments correctly.
• Develop training materials and documentation for customers to simplify their operation.
• Organize and conduct training and seminars.
3. Problem Shooting
• Analyze issues reported by customers, identify root causes, and provide sustainable solutions.
• Be the bridge between customers and R&D team, convey and feedback information in time and issue
reports for product improvement.
• Fast problem shooting for better customer service.
4. Customer Relationship Management:
• Establish and maintain strong customer relationships, delivering excellent customer service.
• Regularly communicate with customers to understand their needs and feedback, providing appropriate
suggestions and solutions.
Your Qualification :
1. Technical Background
• Bachelor's or master's degree in electric and electronics engineering, instruments, equipment or related fields.
• Profound knowledge of instrument operation and maintenance.
• >3 years’ experience, familiar with the principles and functions of various test instruments, capable of effectively addressing technical issues.
2. Team Working
• Ability to collaborate closely with cross-functional teams, including sales, R&D, and production teams.
• Excellent communication and teamwork skills.
3. Technical Knowledge:
• Continuously learn and update knowledge in the T&M instrument and keep same pace with the
leading industries and development trends.
• Familiar with relevant regulations and standards to ensure product compliance.
4. Language and Communication Skills:
• Fluent in both oral and written English and able to establish effective communication with customers.
ITECH Electronics is looking for an Instrument Technical Support Engineer based in USA responsible for providing high-level technical support, assisting customers in resolving technical issues with instruments and equipment, and ensuring customer satisfaction. This position requires close collaboration with customers, sales teams, and R&D teams to ensure the effective operation of products and customer satisfaction.
Your Responsibilities :
1. Technical Support
• Provide remote and on-site technical support, resolving issues that customers encounter when using instruments and equipment.
• Ensure prompt responses and solutions to customer issues to maintain high levels of customer satisfaction.
• Create detailed technical documents and reports to record and track issues and solutions.
• Assist customers with equipment maintenance, calibration, and upgrades.
2. Training and Education
• Provide product training to customers, ensuring they can use and maintain the instruments correctly.
• Develop training materials and documentation for customers to simplify their operation.
• Organize and conduct training and seminars.
3. Problem Shooting
• Analyze issues reported by customers, identify root causes, and provide sustainable solutions.
• Be the bridge between customers and R&D team, convey and feedback information in time and issue
reports for product improvement.
• Fast problem shooting for better customer service.
4. Customer Relationship Management:
• Establish and maintain strong customer relationships, delivering excellent customer service.
• Regularly communicate with customers to understand their needs and feedback, providing appropriate
suggestions and solutions.
Your Qualification :
1. Technical Background
• Bachelor's or master's degree in electric and electronics engineering, instruments, equipment or related fields.
• Profound knowledge of instrument operation and maintenance.
• >3 years’ experience, familiar with the principles and functions of various test instruments, capable of effectively addressing technical issues.
2. Team Working
• Ability to collaborate closely with cross-functional teams, including sales, R&D, and production teams.
• Excellent communication and teamwork skills.
3. Technical Knowledge:
• Continuously learn and update knowledge in the T&M instrument and keep same pace with the
leading industries and development trends.
• Familiar with relevant regulations and standards to ensure product compliance.
4. Language and Communication Skills:
• Fluent in both oral and written English and able to establish effective communication with customers.