eCommerce Customer Support Specialist Needed

Customer Support Specialist (10h/week) – Customer Service & Reviews Management
? Compensation: $5–$7/hour, with payments released upon milestone completion

? Key Responsibilities:
? Respond to customer inquiries on Amazon and other eCommerce platforms.
? Handle returns & complaints efficiently, ensuring a smooth resolution process.
? Proactively manage product reviews, encouraging positive feedback and addressing concerns.
? Collaborate with the Account Manager on escalated cases and complex issues.

? Required Skills:
✅ Experience in eCommerce customer service (Amazon experience preferred).
✅ Excellent written & verbal communication skills for fast and professional responses.
✅ Strong conflict resolution abilities to handle complaints diplomatically.
✅ Ability to work independently while coordinating with the team on key issues.

? Compensation Structure:
? Hourly Rate: $5–$7/hour (work is tracked hourly, but payments will be released upon milestone completion).
? Milestone-Based Payment Release: Payments will only be made once specific service benchmarks are met.
? Milestones may include:

Successfully handling a defined number of customer inquiries per week.
Achieving a set response time for customer messages.
Effectively resolving a percentage of complaints with positive outcomes.
Providing structured weekly customer service reports.
? Reporting & Deliverables:
? Weekly: Customer service report summarizing major issues, resolutions, and trends.

? How to Apply:
If you have experience in eCommerce customer support and prefer an hourly-based role with structured milestone payments, we’d love to hear from you!