E-Commerce Customer Support & Order Tracking
Budget: ₹12,500 – ₹37,500 INR
Job Overview
We are a fast-growing premium apparel brand looking for a reliable and professional Customer Support & Order Tracking Specialist to manage customer inquiries and order tracking across various platforms (email, WhatsApp, social media). If you have experience in e-commerce support, excellent communication skills, and a proactive attitude, we want to hear from you!
Responsibilities
✅ Respond to customer queries via email, WhatsApp, and social media
✅ Track and update customers on their order status (shipping, delivery, delays)
✅ Resolve complaints and handle return/exchange requests
✅ Maintain a positive brand image by providing a great customer experience
✅ Work with logistics partners to ensure smooth deliveries
✅ Maintain records of customer interactions and track common issues
Qualifications & Skills Required
✔️ Prior experience in customer support for an e-commerce store (preferably apparel/fashion)
✔️ Fluent in English and Hindi
✔️ Familiarity with Shopify, WooCommerce, or other e-commerce platforms
✔️ Strong problem-solving and conflict-resolution skills
✔️ Ability to work in IST (India Standard Time) hours
Preferred But Not Mandatory
➕ Knowledge of order fulfillment & logistics tracking tools
➕ Experience handling WhatsApp Business API, Meta Ads, or Website Development
We are a fast-growing premium apparel brand looking for a reliable and professional Customer Support & Order Tracking Specialist to manage customer inquiries and order tracking across various platforms (email, WhatsApp, social media). If you have experience in e-commerce support, excellent communication skills, and a proactive attitude, we want to hear from you!
Responsibilities
✅ Respond to customer queries via email, WhatsApp, and social media
✅ Track and update customers on their order status (shipping, delivery, delays)
✅ Resolve complaints and handle return/exchange requests
✅ Maintain a positive brand image by providing a great customer experience
✅ Work with logistics partners to ensure smooth deliveries
✅ Maintain records of customer interactions and track common issues
Qualifications & Skills Required
✔️ Prior experience in customer support for an e-commerce store (preferably apparel/fashion)
✔️ Fluent in English and Hindi
✔️ Familiarity with Shopify, WooCommerce, or other e-commerce platforms
✔️ Strong problem-solving and conflict-resolution skills
✔️ Ability to work in IST (India Standard Time) hours
Preferred But Not Mandatory
➕ Knowledge of order fulfillment & logistics tracking tools
➕ Experience handling WhatsApp Business API, Meta Ads, or Website Development