Development of management information system and mobile workforce application based on Microsoft Platform

I work for a government organization that needs to digitalize and automate its work processes and workforce. We are a law enforcement agency that focuses on inspections and controls in certain policy areas which require a lot of fieldwork, i.e. data collection, report writing, issuing of fines/citations, managing field personnel activities, and productivity. We also must engage with the public so we spend quite some time interacting with the public whether via email, phone, in-person visits, or hard copy correspondence. This could be customer-initiated contact or the result of a request to provide information. Our organization is making use of the MS platform like Dynamics and 365 but it's still infancy stage of deployment. However, our needs are such that management needs to have comprehensive oversight and timely access to all field personnel and office personnel activities, interactions with the public, controls, and inspections carried out. We have included 2 sample business cases for further elucidation. This project will require demonstrated knowledge in working with public administration and preferably designing mobile workforce solutions. The project approval process may also be longer take longer due to the need to ensure transparency and accountability requirements required by law have been met.