IT Case Management System in Dynamics 365
Budget: £250 – £750 GBP
I'm seeking a Dynamics 365 expert to develop a small-scale, IT issue-focused case management system with some automation.
Key Features:
- Task and action tracking: The system should allow users to monitor tasks and actions throughout the lifecycle of a case.
- Collect basic client data through web based onboarding form
- Automated Email Notifications: The system needs to have a feature for sending automated email notifications and also for users’ emails to be available through the system.
Ideal Skills & Experience:
- Deep knowledge and experience with Dynamics 365.
- Previous work developing case management systems.
- Understanding of IT-related issue tracking.
- Skills in creating and implementing automation features within a software system.
Key Features:
- Task and action tracking: The system should allow users to monitor tasks and actions throughout the lifecycle of a case.
- Collect basic client data through web based onboarding form
- Automated Email Notifications: The system needs to have a feature for sending automated email notifications and also for users’ emails to be available through the system.
Ideal Skills & Experience:
- Deep knowledge and experience with Dynamics 365.
- Previous work developing case management systems.
- Understanding of IT-related issue tracking.
- Skills in creating and implementing automation features within a software system.