Amazon Storefront Operations Specialist
Budget: $8 – $15 CAD
Position: Amazon Storefront & Listing Operations Specialist
Location: Remote
Type: Contract / Freelance (with potential to convert to long-term)
Reports to: Operations / Account Management
Platforms: Amazon Seller Central (CA & US primarily)
Role Overview
We are hiring an experienced Amazon Storefront & Listing Operations Specialist to manage, protect, and optimize our Amazon storefronts across multiple brands. This role is operational, detail-heavy, and critical to revenue protection. You will be responsible for diagnosing and resolving listing issues, compliance removals, Buy Box problems, pricing violations, and inventory defects—both proactively and reactively.
This is not a beginner role. We are looking for someone who understands Amazon’s backend deeply and knows how to work through Seller Central, cases, performance notifications, and enforcement systems efficiently.
Core Responsibilities
1. Listing Audits & Storefront Health
Perform regular listing audits across assigned brands and ASINs.
Identify mismatches between:
Brand names
Titles
UPC / GTIN / Item ID
Images and variation structures
Detect and document broken listings, including:
Incorrect or changed images
Title or brand hijacks
UPC/GTIN conflicts
Item ID and BSR inconsistencies
Use internal tools and AI (e.g., ChatGPT) to assist with diagnostics and documentation.
2. Listing Removals & Reinstatements
Resolve listings that have been removed or suppressed due to:
Compliance issues
Image violations
Pricing errors
Policy enforcement
Upload compliance documentation and images to Seller Central cases to support reinstatement.
Handle GTIN-related issues (both proactive and reactive).
Track outcomes and escalate unresolved issues with clear documentation.
3. Remeasurement, Removal & Inventory Defects
Submit and manage remeasurement requests using Amazon tools.
Review and act on inventory removals.
Monitor and resolve stranded inventory, including:
Expired units
Distributor or warehouse damage
Bin check requests
Submit disputes for shipment defects when Amazon errors are identified.
4. Pricing, Buy Box & Suppression Issues
Investigate and resolve:
Pricing-related listing removals or suppressions
Buy Box suppression issues (via Seller Central cases)
Submit appropriate cases with supporting evidence.
Coordinate with internal teams when pricing or MAP issues are identified.
5. Brand Applications & Authorization
Submit and manage brand approval applications (including white-board and authorization-based approvals).
Track approval status and document outcomes.
Flag brands or ASINs that require additional documentation or escalation.
6. Returns & Performance-Driven Listing Reviews
Handle listings placed under review due to high return rates or performance signals.
Identify root causes (listing quality, customer expectations, defects).
Propose and execute corrective actions to restore listing health.
7. SOP Documentation & Process Improvement
Document SOPs for all recurring issues handled.
Build a structured playbook covering:
Listing removals
Compliance failures
Pricing and Buy Box issues
Inventory defects
Within the first 1–2 months, produce SOP documentation for the most common storefront scenarios and their resolutions.
Required Experience & Skills
Proven experience managing Amazon Seller Central storefronts (brand or agency side).
Strong understanding of:
Listings, variations, GTIN/UPC rules
Compliance and policy enforcement
Seller Central case workflows
Ability to work independently and make judgment calls.
Highly detail-oriented with strong documentation habits.
Comfortable handling high-volume issue resolution.
Experience working with multiple brands and ASINs simultaneously.
Nice to Have
Experience working with brand stores or authorized resellers.
Familiarity with internal tooling, spreadsheets, and audit workflows.
Experience collaborating with ops, supply chain, or account managers.
How Success Is Measured
Reduced downtime from listing removals.
Faster resolution of Seller Central cases.
Improved storefront health and compliance metrics.
Clear, repeatable SOP documentation created within the first 60 days.
Notes
This role will start with a sample workflow review to assess practical capability. The right candidate will be confident navigating Seller Central, not learning it.
Location: Remote
Type: Contract / Freelance (with potential to convert to long-term)
Reports to: Operations / Account Management
Platforms: Amazon Seller Central (CA & US primarily)
Role Overview
We are hiring an experienced Amazon Storefront & Listing Operations Specialist to manage, protect, and optimize our Amazon storefronts across multiple brands. This role is operational, detail-heavy, and critical to revenue protection. You will be responsible for diagnosing and resolving listing issues, compliance removals, Buy Box problems, pricing violations, and inventory defects—both proactively and reactively.
This is not a beginner role. We are looking for someone who understands Amazon’s backend deeply and knows how to work through Seller Central, cases, performance notifications, and enforcement systems efficiently.
Core Responsibilities
1. Listing Audits & Storefront Health
Perform regular listing audits across assigned brands and ASINs.
Identify mismatches between:
Brand names
Titles
UPC / GTIN / Item ID
Images and variation structures
Detect and document broken listings, including:
Incorrect or changed images
Title or brand hijacks
UPC/GTIN conflicts
Item ID and BSR inconsistencies
Use internal tools and AI (e.g., ChatGPT) to assist with diagnostics and documentation.
2. Listing Removals & Reinstatements
Resolve listings that have been removed or suppressed due to:
Compliance issues
Image violations
Pricing errors
Policy enforcement
Upload compliance documentation and images to Seller Central cases to support reinstatement.
Handle GTIN-related issues (both proactive and reactive).
Track outcomes and escalate unresolved issues with clear documentation.
3. Remeasurement, Removal & Inventory Defects
Submit and manage remeasurement requests using Amazon tools.
Review and act on inventory removals.
Monitor and resolve stranded inventory, including:
Expired units
Distributor or warehouse damage
Bin check requests
Submit disputes for shipment defects when Amazon errors are identified.
4. Pricing, Buy Box & Suppression Issues
Investigate and resolve:
Pricing-related listing removals or suppressions
Buy Box suppression issues (via Seller Central cases)
Submit appropriate cases with supporting evidence.
Coordinate with internal teams when pricing or MAP issues are identified.
5. Brand Applications & Authorization
Submit and manage brand approval applications (including white-board and authorization-based approvals).
Track approval status and document outcomes.
Flag brands or ASINs that require additional documentation or escalation.
6. Returns & Performance-Driven Listing Reviews
Handle listings placed under review due to high return rates or performance signals.
Identify root causes (listing quality, customer expectations, defects).
Propose and execute corrective actions to restore listing health.
7. SOP Documentation & Process Improvement
Document SOPs for all recurring issues handled.
Build a structured playbook covering:
Listing removals
Compliance failures
Pricing and Buy Box issues
Inventory defects
Within the first 1–2 months, produce SOP documentation for the most common storefront scenarios and their resolutions.
Required Experience & Skills
Proven experience managing Amazon Seller Central storefronts (brand or agency side).
Strong understanding of:
Listings, variations, GTIN/UPC rules
Compliance and policy enforcement
Seller Central case workflows
Ability to work independently and make judgment calls.
Highly detail-oriented with strong documentation habits.
Comfortable handling high-volume issue resolution.
Experience working with multiple brands and ASINs simultaneously.
Nice to Have
Experience working with brand stores or authorized resellers.
Familiarity with internal tooling, spreadsheets, and audit workflows.
Experience collaborating with ops, supply chain, or account managers.
How Success Is Measured
Reduced downtime from listing removals.
Faster resolution of Seller Central cases.
Improved storefront health and compliance metrics.
Clear, repeatable SOP documentation created within the first 60 days.
Notes
This role will start with a sample workflow review to assess practical capability. The right candidate will be confident navigating Seller Central, not learning it.