Shopify Plus SPF Flattening
Budget: £250 – £750 GBP
I run a Shopify Plus store and some customers don’t receive our emails —
Specifically, customers with Hotmail email addresses are not receiving gift cards (purchased via our gift card Shopify app plug-in)
This gift card app traced the problem to our DNS: the current SPF record calls too many “include:” look-ups and exceeds the 10-lookup limit, so messages are filtered before they reach the inbox.
Nothing else has changed recently—no new mail provider etc. I now need an expert who can flatten the SPF record.
Deliverables
• A flattened SPF string that keeps us under the 10-lookup threshold while covering Shopify, our help-desk, and any future senders I outline.
• Updated DNS TXT record (you can guide or execute—access can be arranged).
• Verification: a test report showing “pass” for SPF on Gmail, Outlook, and at least one third-party checker, plus confirmation that real transactional emails land in the inbox.
Specifically, customers with Hotmail email addresses are not receiving gift cards (purchased via our gift card Shopify app plug-in)
This gift card app traced the problem to our DNS: the current SPF record calls too many “include:” look-ups and exceeds the 10-lookup limit, so messages are filtered before they reach the inbox.
Nothing else has changed recently—no new mail provider etc. I now need an expert who can flatten the SPF record.
Deliverables
• A flattened SPF string that keeps us under the 10-lookup threshold while covering Shopify, our help-desk, and any future senders I outline.
• Updated DNS TXT record (you can guide or execute—access can be arranged).
• Verification: a test report showing “pass” for SPF on Gmail, Outlook, and at least one third-party checker, plus confirmation that real transactional emails land in the inbox.