Reputation management Specialist
Budget: $30 – $250 USD
We are looking for an experienced Online Reputation Management Specialist to help strengthen and maintain our brand presence across key digital platforms. This is an ongoing opportunity for someone who understands how to build trust, increase authentic reviews, and handle customer feedback professionally.
Responsibilities
Develop and execute review generation strategies across platforms like
Google Reviews, Trustpilot, Yelp, and Facebook
Build and manage customer outreach campaigns to increase review volume
Monitor and respond to positive and negative reviews in a timely and professional manner
Handle reputation recovery strategies for negative feedback
Ensure all review practices follow platform guidelines and compliance policies
Track and report performance metrics (review growth, ratings, response rate)
Collaborate with marketing and customer service teams
Requirements
Proven experience in online reputation management
Strong understanding of major review platforms and their algorithms
Experience in customer communication and conflict resolution
Ability to write clear, professional responses
Knowledge of SEO and local search impact of reviews is a plus
Familiarity with outreach tools and CRM systems
Preferred Qualifications
Experience working with US-based or global companies
Background in digital marketing or brand management
Ability to scale review acquisition organically and ethically
You must submit your sample best wirk reference
What experience you have with online reputation management
Which platforms you have worked with, such as Google, BBB, Trustpilot, and Yelp
Samples of past outreach, follow-up, or review response work
How many years or months you have been doing this type of work
What results you have helped clients achieve
Responsibilities
Develop and execute review generation strategies across platforms like
Google Reviews, Trustpilot, Yelp, and Facebook
Build and manage customer outreach campaigns to increase review volume
Monitor and respond to positive and negative reviews in a timely and professional manner
Handle reputation recovery strategies for negative feedback
Ensure all review practices follow platform guidelines and compliance policies
Track and report performance metrics (review growth, ratings, response rate)
Collaborate with marketing and customer service teams
Requirements
Proven experience in online reputation management
Strong understanding of major review platforms and their algorithms
Experience in customer communication and conflict resolution
Ability to write clear, professional responses
Knowledge of SEO and local search impact of reviews is a plus
Familiarity with outreach tools and CRM systems
Preferred Qualifications
Experience working with US-based or global companies
Background in digital marketing or brand management
Ability to scale review acquisition organically and ethically
You must submit your sample best wirk reference
What experience you have with online reputation management
Which platforms you have worked with, such as Google, BBB, Trustpilot, and Yelp
Samples of past outreach, follow-up, or review response work
How many years or months you have been doing this type of work
What results you have helped clients achieve