Looking for Operation Support Analyst – Level III with 5+ years of experience in healthcare industry
Budget: ₹150,000 – ₹250,000 INR
Project Duration: 3-6 months
Budget: Upto INR 16 Lakhs
Below are the role requirements:
Responsibilities:
• All selected responsibilities associated with Operation Support Analyst – Level II
• Manage operational problems and incidents according to established IT operation standards and processes
• Hire, train, motivate, and evaluate junior support analysts
• Maintain policy, procedure and process manuals
• Monitor and evaluate support-based service levels
• Compile and create periodic operation performance reports to inform management and other stakeholders
• Manage end user communications and announcements; handle questions and complaints regarding operational issues
• Manage relationships with third party service/software providers and obtain all current patches and updates
• Build and maintain defined action plans for issues and conduct trend analysis
• Identify internal opportunities for continuous improvement and implement them
• Provide third level user/customer telephone support as necessary
Qualifications:
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
• > 5 years of experience in operation support
• Minimum 2 years of experience in infrastructure development
• Experience with various server/desktop systems, operating systems, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Advanced analytical thinking and problem-solving skills
Budget: Upto INR 16 Lakhs
Below are the role requirements:
Responsibilities:
• All selected responsibilities associated with Operation Support Analyst – Level II
• Manage operational problems and incidents according to established IT operation standards and processes
• Hire, train, motivate, and evaluate junior support analysts
• Maintain policy, procedure and process manuals
• Monitor and evaluate support-based service levels
• Compile and create periodic operation performance reports to inform management and other stakeholders
• Manage end user communications and announcements; handle questions and complaints regarding operational issues
• Manage relationships with third party service/software providers and obtain all current patches and updates
• Build and maintain defined action plans for issues and conduct trend analysis
• Identify internal opportunities for continuous improvement and implement them
• Provide third level user/customer telephone support as necessary
Qualifications:
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience
• > 5 years of experience in operation support
• Minimum 2 years of experience in infrastructure development
• Experience with various server/desktop systems, operating systems, and diverse technical environments
• Excellent customer service orientation and verbal communication skills
• Advanced analytical thinking and problem-solving skills