Experienced Desk Side Support Specialist Needed

Desk side support Job Title
Desk Side Support
Department
Onsite Support Services
Job Description
FSO
Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management Should have experience in application support Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements ete Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal)
Managing SLAs for its respective sites
Hands-on experience on ticketing application.
Knowledge of Hardware asset management.
Working on incidents and requests, troubleshooting hardware and software issue Experience to Installation and configure operating systems, applications and software/driver updates
Experience on remote assistance in PC set up, upgrades, troubleshooting Hands-on experience on Microsoft excel
Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
Keeping required documents handy and updated.
Escorting third party engineers at site.
Smart hand request/Hands and feet support for network/printer/firewall activities etc.