Desktop/Laptop Technician
Budget: $8 – $15 USD
Job Description:
Desktop Support Technician Responsibilities will be:
• To provide technical support; answering support queries either onsite or via phone or email.
• To maintain a high degree of customer service for all support queries and adhere to IS Policies and
Procedures.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To escalate more complex service issues to the relevant IT personnel.
• Troubleshooting & Problem Solving of Workstation related problems
• Maintaining Asset Register of all IT equipment in IS Workshop and Department
• Implement, managing and maintaining Workstations 7/8/10
• Implementing & Support of MS Office 2000-2019 products
• Installation and Support of Network & Local Printers
• Required to work long hours from time to time
• Ability to do remote support (Tools will be provided)
• Videoconference experience support can be a good plus
If you are eligible please share the latest copy of your CV
Employment Type
Freelancing/Part time
Regards
Technoteam IT Solutions Pvt. Ltd.
Desktop Support Technician Responsibilities will be:
• To provide technical support; answering support queries either onsite or via phone or email.
• To maintain a high degree of customer service for all support queries and adhere to IS Policies and
Procedures.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the call logging system and maintain full documentation.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• To escalate more complex service issues to the relevant IT personnel.
• Troubleshooting & Problem Solving of Workstation related problems
• Maintaining Asset Register of all IT equipment in IS Workshop and Department
• Implement, managing and maintaining Workstations 7/8/10
• Implementing & Support of MS Office 2000-2019 products
• Installation and Support of Network & Local Printers
• Required to work long hours from time to time
• Ability to do remote support (Tools will be provided)
• Videoconference experience support can be a good plus
If you are eligible please share the latest copy of your CV
Employment Type
Freelancing/Part time
Regards
Technoteam IT Solutions Pvt. Ltd.