Zoho Desk SLA Dashboards

I need several focused dashboards built in Zoho Analytics that pull live data from my Zoho Desk instance. The goal is to monitor every Activity/ task’s life-cycle around due dates and agent-related SLAs so I can spot bottlenecks before they hurt customer experience.

Data focus
The connection must surface each task’s due date, show who owns it, and highlight anything that is already overdue. I also want the same views broken down per agent so performance comparisons are clear.

Date flexibility
All reports have to work with a custom date range filter so I can instantly switch between weeks, months, or any ad-hoc period without editing queries.

Key metrics & views I expect
• Tasks overdue
• Upcoming due tasks
• First Response Time (FRT) by agent on Tasks
• Turn-around Time (TAT) by agent on Tasks
• Tasks closed within SLA, versus breached
• A clearly defined SLA framework inside Zoho Desk that feeds the above visuals

Please set up the Zoho Desk → Zoho Analytics data sync, build the reports, organise them into an intuitive dashboard layout, and document how I can edit filters or add agents later. If you’ve built similar SLA dashboards before, that experience will help us finish faster.