HubSpot Support Metrics Dashboards
Budget: $15 – $25 CAD
I need a set of tailor-made HubSpot dashboards that shine a light on how well our support team is performing. The core of the project is to surface actionable customer support metrics—response time, customer satisfaction, and resolution rate—so I can see at a glance where we’re excelling and where we’re slipping.
Alongside those service insights, I’d like the dashboards to weave in data from our email marketing and social media efforts. I’m not trying to build a full sales or paid-search view right now; simply overlaying support performance with these two channels will help us understand what drives ticket volume, tone, and outcomes.
HubSpot Service Hub and Marketing Hub tools should do most of the heavy lifting, but if you prefer to pull data into custom reports or use HubSpot’s new beta analytics features, that’s perfectly fine—as long as everything lives natively in our portal when you hand it over.
Deliverables:
• Three clean, on-brand dashboards: one high-level executive view, one agent-level performance board, and one combined support-and-marketing interaction panel
• Custom reports for response time, CSAT, and resolution rate with date, channel, and team filters
• Email marketing and social media contribution charts tied to those support metrics
• Documentation (or a quick Loom walkthrough) so my team can tweak filters and clone reports later
Acceptance criteria: each metric must refresh automatically, use reliable HubSpot data sources (no CSV uploads), and display in under three seconds inside the portal.
If you’ve built similar Service Hub dashboards before, let me see a link or screenshot and we can get started right away.
Alongside those service insights, I’d like the dashboards to weave in data from our email marketing and social media efforts. I’m not trying to build a full sales or paid-search view right now; simply overlaying support performance with these two channels will help us understand what drives ticket volume, tone, and outcomes.
HubSpot Service Hub and Marketing Hub tools should do most of the heavy lifting, but if you prefer to pull data into custom reports or use HubSpot’s new beta analytics features, that’s perfectly fine—as long as everything lives natively in our portal when you hand it over.
Deliverables:
• Three clean, on-brand dashboards: one high-level executive view, one agent-level performance board, and one combined support-and-marketing interaction panel
• Custom reports for response time, CSAT, and resolution rate with date, channel, and team filters
• Email marketing and social media contribution charts tied to those support metrics
• Documentation (or a quick Loom walkthrough) so my team can tweak filters and clone reports later
Acceptance criteria: each metric must refresh automatically, use reliable HubSpot data sources (no CSV uploads), and display in under three seconds inside the portal.
If you’ve built similar Service Hub dashboards before, let me see a link or screenshot and we can get started right away.