Executive-Level Reporting Solution Design

I’m seeking a consultant to design a modern, executive-level reporting solution to showcase performance across Customer Happiness Centers and Call Center operations.

Scope
• Assess current reporting approach
• Design a unified reporting framework covering:
• Centers performance (individual & comparative)
• Call center KPIs (SL, ASA, AHT, FCR, etc.)
• Customer insights (CSAT/NPS, complaints, compliments)
• Develop advanced, interactive dashboards (not limited to presentations), enabling drill-down, trend analysis, and real-time insights
• Recommend KPI structure, visualization standards, and best practices aligned with CX and government excellence frameworks

Deliverables
• Reporting framework and structure
• Interactive dashboard/report prototype
• Sample executive report
• Design and visualization guidelines

Engagement
Short-term consultation (design and advisory only – no implementation)

Expected Outcome
A visually strong, insight-driven reporting solution that provides leadership with clear, fast, and actionable performance visibility across all channels