Telephone Customer Service Representative
Budget: $10 – $215 USD
Job Description:
As a Telephone Customer Service Representative, you will focus on providing the correct resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.
Schedule to cover:
Monday to Friday
9:00 a.m. to 6:00 p.m.
Saturdays
10:00 to 4:00 p.m.
Sundays – OFF!
What we require:
Must be bilingual, Spanish - English.
Must have some experience in customer service.
Excellent written and verbal communication skills
High level of professionalism
Have your own equipment
Computer (Windows 7/10 and 4GB RAM minimum)
Headset (especially one with a microphone attached to it)
High-speed internet connection (30 - 40 Mb broadband)
Telegram app
Responsibilities and Duties.
Handle Inbound/Outbound calls, text messages, from/to customers.
Processing payments.
Provide resolutions at the first point of contact, maintaining a positive, empathetic, and professional attitude towards customers always.
Ensure that all customers’ information is documented in the computer system accurately and appropriately.
Transfer calls to the right person.
What we offer:
Work from home
4,000 MXN Weekly Salary
3,000 MXN during training
1 Hour Lunch
Two 10 min. breaks
Growth opportunities
As a Telephone Customer Service Representative, you will focus on providing the correct resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.
Schedule to cover:
Monday to Friday
9:00 a.m. to 6:00 p.m.
Saturdays
10:00 to 4:00 p.m.
Sundays – OFF!
What we require:
Must be bilingual, Spanish - English.
Must have some experience in customer service.
Excellent written and verbal communication skills
High level of professionalism
Have your own equipment
Computer (Windows 7/10 and 4GB RAM minimum)
Headset (especially one with a microphone attached to it)
High-speed internet connection (30 - 40 Mb broadband)
Telegram app
Responsibilities and Duties.
Handle Inbound/Outbound calls, text messages, from/to customers.
Processing payments.
Provide resolutions at the first point of contact, maintaining a positive, empathetic, and professional attitude towards customers always.
Ensure that all customers’ information is documented in the computer system accurately and appropriately.
Transfer calls to the right person.
What we offer:
Work from home
4,000 MXN Weekly Salary
3,000 MXN during training
1 Hour Lunch
Two 10 min. breaks
Growth opportunities