Indonesian WhatsApp Support Operator

I need a responsive operator to handle all incoming messages on our WhatsApp Business account in fluent, friendly Indonesian. Your main focus will be keeping reply times under five minutes while sticking to the brand’s tone and using the reply templates I provide. Whenever the template alone doesn’t cover a situation, I expect you to adjust the wording naturally so every customer feels personally attended to.

During each shift you will log every key detail—questions, orders, and contact information—into a shared Google Spreadsheet with absolute accuracy. At the end of the shift, send me a short daily recap summarising volume handled, common issues, and anything that needs follow-up.

I’m flexible on working hours; we’ll agree on the schedule that suits both of us. We rely solely on WhatsApp for now, so no additional channels are required.

Deliverables
• Real-time customer replies (≤ 5 min response time)
• Continuously updated Google Sheet with all chat data
• End-of-shift summary report

You’ll need a stable internet connection, a smartphone, and a laptop to keep everything running smoothly. If you’re organised, courteous, and can keep conversations tidy and on brand, I’d love to have you on board.