Call Center Analytics
Budget: ₹2,500 – ₹0 INR
Contact Center is a very important touch point for customer service. Customers interact with the contact center for a variety of services fulfillment, information about products and services, complaints, feedback, and interactions. For enhancing the contact center service levels, the customer interactions need to be analyzed and need to be mapped with customer satisfaction. Banks want to automate the process with use of AI based techniques to measure and monitor various KPIs such as call data quality, customer sentiment, Call Hygiene, customer satisfaction etc.
Solution Expected
Convert speech recordings into text for various Indian Languages
Call recordings with mixed languages such as Hindi + English, English + Marathi, etc.
Provide sentiment analysis from the call center recordings
Centralized dashboard for Bank to understand different KPIs for customer satisfaction
Provide better analytics on the call center queries and questions
Evaluation Parameter:
Accuracy from voice to text, vocabulary and detect Indian languages
Realtime centralized dashboard
Solution Expected
Convert speech recordings into text for various Indian Languages
Call recordings with mixed languages such as Hindi + English, English + Marathi, etc.
Provide sentiment analysis from the call center recordings
Centralized dashboard for Bank to understand different KPIs for customer satisfaction
Provide better analytics on the call center queries and questions
Evaluation Parameter:
Accuracy from voice to text, vocabulary and detect Indian languages
Realtime centralized dashboard