Vendor Management Specialist In Pune Maharashtra India

Vendor Management – Roles & Responsibilities (QuVikme)
1. Vendor Onboarding & Registration
• Contact vendors from campaigns, enquiries, referrals, and field outreach
• Explain QuVikme benefits, pricing and current offers
• Collect vendor details (business info, category, location, contact)
• Ensure basic KYC (Aadhaar, business proof if available)
• Register vendor profile on the platform
• Coordinate profile activation within defined TAT
2. Vendor Verification & Quality Control
• Verify contact numbers and service categories
• Cross-check service area relevance (Hadapsar & nearby)
• Validate documents submitted by vendors
• Ensure vendor profile completeness (photos, services, timings)
• Flag fake, duplicate, or inactive vendors
3. Vendor Relationship Management
• Act as the single point of contact for vendors
• Resolve vendor queries related to leads, calls, and app usage
• Educate vendors on best practices to get more leads
• Maintain positive engagement and trust
• Encourage long-term association and renewals
4. Lead & Performance Monitoring
• Track vendor lead responses and call pick-up rates
• Monitor service acceptance / rejection
• Collect feedback from residents (if applicable)
• Identify inactive or low-performing vendors
• Suggest improvements to vendors for better visibility
5. Subscription & Revenue Coordination
• Inform vendors about subscription plans and renewals
• Follow up for payment collection (monthly/quarterly)
• Update payment status in the master sheet/system
• Coordinate with accounts team for reconciliation
• Upsell add-ons like featured listings or ads
6. Data Management & Reporting
• Maintain Master Vendor Sheet (clean, duplicate-free data)
• Update vendor status: New / Interested / Follow-up / Active / Inactive
• Record follow-up dates and notes
• Prepare weekly/monthly vendor onboarding reports
• Share insights with management for decision-making
7. Vendor Retention & Expansion
• Conduct regular check-ins with active vendors
• Inform vendors about new features, offers, or campaigns
• Reduce churn through support and engagement
• Identify potential vendors for category expansion
• Help scale vendor base area-wise and category-wise
8. Coordination with Internal Teams
• Work closely with tech team for vendor issues
• Coordinate with marketing for campaign leads
• Align with operations for service quality improvements
• Provide feedback for platform enhancement
Key Skills Required
• Strong communication (Hindi / Marathi / English preferred)
• Vendor handling & negotiation skills
• Basic Excel / Google Sheets knowledge
• Follow-up discipline
• Problem-solving attitude
KPIs for Vendor Management
• Number of vendors onboarded
• Activation rate
• Vendor retention rate
• Revenue per vendor
• Vendor satisfaction level