Manual Chargeback Contestation Filing
Budget: $2 – $8 USD
I need support preparing and submitting chargeback contestations to our acquiring banks. All the material lives in our back-office portal and must be pulled one ticket at a time: transaction records and the linked customer information can only be obtained by manually downloading the native CSV exports and attached PDF receipts.
Once each file set is in hand, you will compile the evidence packet that the acquirer expects, complete their online form, and upload the supporting documents. I will supply the submission guidelines; you make sure every reference number, amount, and customer detail matches perfectly.
Deliverables
• Evidence packet per disputed charge (CSV + combined PDF)
• Confirmation screenshot or reference number for every submission
• Weekly spreadsheet log summarising cases opened, documents provided, and current status
Accuracy and confidentiality are critical, so please be confident working with sensitive payment data and familiar with chargeback workflows in general card networks.
Once each file set is in hand, you will compile the evidence packet that the acquirer expects, complete their online form, and upload the supporting documents. I will supply the submission guidelines; you make sure every reference number, amount, and customer detail matches perfectly.
Deliverables
• Evidence packet per disputed charge (CSV + combined PDF)
• Confirmation screenshot or reference number for every submission
• Weekly spreadsheet log summarising cases opened, documents provided, and current status
Accuracy and confidentiality are critical, so please be confident working with sensitive payment data and familiar with chargeback workflows in general card networks.
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