customer service associate
Budget: $25 – $50 AUD
We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and Their duties and responsibilities often include:
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and
Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone or on social media
Receiving orders, calculating charges and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and
Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone or on social media
Receiving orders, calculating charges and processing payments
Monitoring customer satisfaction levels
Referring customers to superiors when necessary