Tamil-English Customer Support Specialist

Primary Responsibilities
The Customer Support Specialist will provide comprehensive customer service support primarily in Tamil language, with additional English language capabilities. This role involves direct customer interaction, issue resolution, and maintaining high customer satisfaction standards.

Key Duties

1. Handle customer inquiries and support requests via phone, email, chat.
2. Provide technical assistance and troubleshooting guidance to customers
3. Process customer complaints and escalate complex issues to appropriate departments
4. Maintain accurate records of customer interactions and resolutions
5. Follow established protocols and procedures for customer service delivery
6. Collaborate with internal teams to resolve customer issues efficiently
7. Prepare daily/weekly reports on customer support activities

Language Requirements

Primary: Native or fluent proficiency in Tamil language (spoken and written)
Secondary: Good working proficiency in English language
Ability to communicate effectively with customers in both languages
Translation capabilities between Tamil and English when required

Work Schedule

Full-time commitment: 40 hours per week
Flexible scheduling within business hours to accommodate customer needs
Availability for occasional weekend or extended hours as business demands

Contract Terms

Duration: 6 months from contract effective date
Compensation: Fixed monthly payment of $175 USD
Payment Schedule: Monthly payment
Rate Lock: The monthly compensation rate is fixed for the entire contract duration
Contract Renewal: Subject to mutual agreement and performance evaluation

Performance Expectations

Maintain professional customer service standards
Achieve response time targets for customer inquiries
Demonstrate cultural sensitivity and understanding of Tamil-speaking customer base
Continuously improve product knowledge and customer service skills
Meet monthly performance metrics and quality standards