Remote Customer Support Associate
Budget: $15 – $25 USD
We are looking for a Logistics & Customer Support Coordinator to join our team! This role operates in a high-velocity, transactional environment.
Compensation
This role has three levels for starting base salary:
What You’ll Do
Ensure a high level of customer retention and satisfaction by providing best-in-class support
Proactively manage demand-side and supply-side aspects of trip logistics and itineraries for client reservations and events
Answer high volume of inbound emails, calls and CRM ticket requests related to existing reservations on our platform (e.g., updates, changes, issues, questions, etc.)
Collaborate with finance, supply-side partnerships, and other teams to ensure execution of tasks
Resolve post-trip complaints by acting as platform intermediary between the customers and operators
Manage cancellations, rescheduling services, and account credits
Be accountable for emergency requests that can arise 24/7
What You’ll Need
Ability to make quick, reasonable decisions during contentious situations
Logical foundation to understand underlying fundamentals of a problem
Creativity to handle never-before-seen customer support situations smoothly
Passion for mission and intellectual curiosity about business
Reliability, consistency, and demonstrated relentless work ethic
Articulate and concise communication style coupled with great listening skills
Ability to elicit trust from clients through a professional tone and impeccable manners
Conscientious approach to duties and responsibilities
Extroverted and agreeable personality when dealing with clients
Outstanding academic credentials from a top national university or standout corporate experience
Potential to manage a Customer Support team
Compensation
This role has three levels for starting base salary:
What You’ll Do
Ensure a high level of customer retention and satisfaction by providing best-in-class support
Proactively manage demand-side and supply-side aspects of trip logistics and itineraries for client reservations and events
Answer high volume of inbound emails, calls and CRM ticket requests related to existing reservations on our platform (e.g., updates, changes, issues, questions, etc.)
Collaborate with finance, supply-side partnerships, and other teams to ensure execution of tasks
Resolve post-trip complaints by acting as platform intermediary between the customers and operators
Manage cancellations, rescheduling services, and account credits
Be accountable for emergency requests that can arise 24/7
What You’ll Need
Ability to make quick, reasonable decisions during contentious situations
Logical foundation to understand underlying fundamentals of a problem
Creativity to handle never-before-seen customer support situations smoothly
Passion for mission and intellectual curiosity about business
Reliability, consistency, and demonstrated relentless work ethic
Articulate and concise communication style coupled with great listening skills
Ability to elicit trust from clients through a professional tone and impeccable manners
Conscientious approach to duties and responsibilities
Extroverted and agreeable personality when dealing with clients
Outstanding academic credentials from a top national university or standout corporate experience
Potential to manage a Customer Support team