Reliable customer service and administrative

The VA must have consistent and proactive communication with clients and the Account Supervisors. Virtual Assistants are expected to be available for clients during defined East Coast (EST) or West Coast (PST) service hours of 9:00 am - 6:00 pm, send weekly usage reports, respond to all communication within a two-hour response window, maintain detailed and up-to-date client profiles, and follow all internal policies and protocols.