Operations Assistant With Phone Support

I’m looking for an intermediate-level assistant who can keep our small operation running smoothly each day. The role blends three core areas:

• Administrative support – scheduling, light research, document formatting and keeping internal files tidy.
• Customer service by phone – you’ll answer incoming calls, resolve straightforward issues on the spot and route anything complex to me with clear notes.
• Data entry – updating spreadsheets and our cloud database quickly and accurately after every call or task.

The bulk of the interaction with customers and vendors happens over the phone, so you must be confident speaking clearly, taking concise notes while on a call and following up when promised. If you already use tools like Google Workspace, Excel or a basic CRM, you’ll feel at home here.

Deliverables I’ll be checking:
• Daily call log with outcomes and next steps
• Up-to-date customer or vendor records before you sign off each day
• A brief weekly summary highlighting any recurring issues or process improvements you notice

I’ll provide onboarding, call scripts and system access; you bring reliability, initiative and a knack for juggling multiple small tasks without letting details slip. If this sounds like a fit, let’s talk.