Multi-Role Support Staff Needed

Three openings are available to keep our operations running smoothly, each with a clear focus and measurable output.

Data Entry
You will receive raw figures and text and turn them into clean, well-labeled rows inside shared spreadsheets (Excel/Google Sheets). Accuracy and speed matter more than volume; every entry must match the source exactly and pass an automated validation check before it is considered complete.

Customer Service
Incoming queries reach us by phone and email. To keep answers consistent, you will work from prepared customer-service scripts, reference detailed product/service manuals, and log every interaction inside our CRM. Full script, manual access, and hands-on CRM software training are provided before the first shift.

Live Chat Agent
The website’s live-chat widget is your domain. Expect real-time troubleshooting, order-status questions, and general “how-do-I” conversations. Chat response time and customer-satisfaction score are tracked automatically by the platform and used as your performance indicators.

General Workflow & Tools
All three roles plug into the same cloud workspace so supervisors can monitor progress without micromanaging. Standard apps include Google Workspace, Slack, and our CRM; login credentials are issued after onboarding.

Acceptance Criteria
• Data entry sheets show zero validation errors.
• Customer-service tickets are fully documented inside the CRM.
• Live-chat sessions maintain an average response time under two minutes and a satisfaction rating of 90 % or higher.

If you thrive on organization, clarity, and quick communication, these roles should feel straightforward and rewarding.