LiveChat Customer Support Assistant

I need a dependable virtual assistant to look after all customer support that comes through our LiveChat widget. Your entire focus will be on chatting with visitors, answering product questions, solving minor issues, and flagging anything complex for me to handle.

Only support is required—no email management or calendar work. Because most of our clients are francophones, clear written French is a must, and good English is welcome. If you already know LiveChat’s canned responses, tags, and basic reports, you will get up to speed quickly; if not, I will provide a short walkthrough.

Deliverables
• Real-time chat coverage during the agreed hours
• Courteous, accurate replies that keep response time low and satisfaction high
• End-of-day notes on conversations and any follow-ups needed

Acceptance criteria
• Average first-response time under two minutes
• Customer satisfaction rating of 90 % or higher
• All complex or technical issues passed to me with complete context

Tell me about your LiveChat (or similar) experience, your time-zone availability, and when you can start. I look forward to working together to give our customers an outstanding support experience.